Frequently Asked Questions
Welcome! Thank You For Shopping With Us, We Are Pleased To Have You Here!
If you have any questions at all please contact us!
How To Contact Us!
The Best Method To Contact Us Is Through Our Contact Us Page, You Can Find It By Clicking The Link At The Bottom Of This Page. You Can Also Email Us At Support@ToyDirty.Com We Strive To Answer Your Questions As Quickly As Possible!
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What Is The Order Process?
Shop With UsOnce Your Payment Is Complete, We Will Send You An E-mail With A Receipt And Confirmation Of Your Order. Once The Order Is Shipped From Our Distribution Center, We Will Send You A Second E-mail With Your Complete Tracking Information!
Are Your Packages Discrete?
You Can Expect Safe and Discreet Packaging for When Your Order Arives!
What Will Payment Look Like On My Card?
Your card will be billed by our parent company Godly Labs Inc. Discrete and friendly on your credit card statement. There will be no mention of adult toys!
Yes! We Ship Internationally!
We Are Proud To Provide Shipping To Customers Around The World! ToyDirty.Com Is Not Responsible For Duties And Taxes International Customers May Incur. Please note free shipping is not included with international orders.
How Does Free Shipping Work?
We Are Proud To Provide Completley Free Shipping To All Of Our Customers In North America On All Orders . There Are No Minimums! Please Use The Code "Free" When Checking Out. We Use Standard USPS Shipping. You Can Expect To Receive Your Items Within 3-5 Business Days!
How Fast Is Shipping?
Aside From Holidays Or Weekends We Will To Ship Your Order Within 24 Hours, Your Delivery Time Depends On The Shipping Option You Have Selected And Your Distance From Our Distribution Center In California. In Most Instances You Can Expect Your Items Within 3-5 Business Days
We Ship Your Full Order Within 24 Hours!
Aside From Holidays Or Weekends We Will To Ship Your Order Within 24 Hours, Your Delivery Time Depends On The Shipping Option You Have Selected And Your Distance From Our Distribution Center In California. In Most Instances You Can Expect Your Items Within 3-5 Business Days.
I Made A Mistake Can I Change/Cancel My Order?
Yes, Absolutely! You Can Cancel Or Change Your Order In the First 12 Hours. Please E-mail Us Through Our Contact Form And We Will Be Happy To Assist You!
I Haven't Received A Tracking Number Yet?
If You Haven't Received Your Tracking Number Yet, Please Wait Until The Nearest Business Day Ends. If You Still Haven't Received An E-mail By The Next Day With Your Tracking Information, Please Contact Us At The Link Below And We Will Be Happy To Help!
What Is The Return Policy?
All Of The Products Sold On ToyDirty.com Are Guaranteed Against Defects For 30 Days From The Date Of Invoice, Subject To The Following Conditions. Merchandise Must Be Factory Sealed To Received A Refund. Opened Items Cannot Be Returned Unless Defective. Lingerie & Costume Items Are Strictly Non-Refundable. ToyDirty.com Is Not Responsible For Shipping Costs On Refunded/Exchanged Items.
If You Have Any Questions Please Contact Us Below
In most instances we will answer you within 1-4 hours!
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